Help Desk Administrator - Cambridgeshire

£10.49 - £13.49 ph - Office
Ref: 150 Date Posted: Thursday 28 Nov 2019
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Vector are currently recruiting for a Help Desk Administrator for our client a Major infrastructure services contractor. This role is working in a hospital environment.
 
This is initially a begin on a contract basis until the end of June 2020 however there may be an opportunity for the role to become permanent.
 
The Role:
  • Provide management of the CAFM system to ensure we meet our contractual obligations. (training will be provided)
  • Monitor and manage outstanding job sheets and produce backlog reports to ensure the CAFM system is up to date at all times.
  • Liaise with Technical Staff, Supervisors, Managers and Building Users (as appropriate) to ensure accurate, relevant and timely communication is maintained at all times.
  • Generate detailed monthly reports from the CAFM system
  • Provide exemplar customer service
  • Provide administrative support to Supervisory and Management staff across the contract, including but not limited to the following functions: H&S, Maintenance, Projects, Finance, Quality and Compliance.
Requirements:
  • Previous experience within a help desk environment, preferably working with cleaners / porters.
  • Ideally have worked in a high-volume call environment
  • Experience with a CAFM/Concept System is preferable but training can be provided.
  • Ability to process a high-volume data input
  • Team player
  • Great customer service skills
Working Pattern: 7.00 am - 4.00 pm Monday - Friday
Pay Rate: £10.49 - £13.49 per hour